FAQ
Outdoor security Security
Yes,
the DC-IN socket can
be used to plug into
external power via a
standard electrical
socket or by using a
power bank. We
recommend always
using batteries as a
backup in addition
to an alternative
power supply to
prevent disruptions
that could cause
your camera to stop
recording.
If
you use a power bank
make sure that you
use one that allows
for you to turn off
the power saving
mode. Most power
banks will turn
themselves off while
plugged into our
cameras because our
cameras use very
little energy to
operate that the
power bank thinks
they don’t need
power anymore and
the power bank will
turn off. In our
office we use
Voltaic brand power
banks and they have
proven to be
reliable with our
cameras because you
can turn off the
power saving mode
however any brand
power bank with that
function will
work.
The
battery life and
memory card space
will depend on the
capture interval and
batteries you are
using with your
camera. For example
with a 5 min capture
interval you can
expect a battery
life of around 397
days. Please use the
Time Lapse
Calculator on our
website to calculate
estimated battery
life, memory storage
capacity, and clip
length.
If you are
in an environment
with extreme
temperatures it
might affect the
battery life of your
camera. Make sure
you are using high
quality batteries
that have been made
to withstand
temperatures in your
environment. Low
quality batteries
are unable to
withstand extreme
temperatures and
using them will
result in
drastically lower
battery
lives.
There
are a number of
things that could
contribute to having
a shorter battery
life than our
estimations:
1.Battery
type
Do
not swap out single
batteries. To
optimize power and
performance only use
fully charged
batteries.
2.Camera
settings
Our
battery estimations
are calculated using
the camera factory
settings. If you
change white
balance, add flicker
filters, or adjust
any other of your
camera’s settings it
can have an effect
on your camera
battery
life.
3.LCD
screen
Turning
your camera on and
off as well as using
the LCD screen to
adjust camera
settings for
extended periods of
time can drain
power.
If you will be
making big
changes to your
camera settings
and require the
use of your LCD
for an extended
period of time
then we
recommend using
an external
power source for
the setup period
so that you do
not drain your
batteries.
When everything is
set up and good to
go unplug your
camera and it will
switch to using
battery power.
4.Filming
environment
Your
battery life can
vary depending on
the environment you
are filming in. The
estimations in our
time lapse
calculator are done
under 77 °F (25 °C)
conditions. Extreme
temperatures can
affect the longevity
of your batteries.
If you are planning
to film in extreme
heat or extreme cold
please make sure you
are using high
quality batteries.
Low quality
batteries are unable
to withstand extreme
temperatures and
using them will
result in
drastically lower
battery
lives.
Frequent lighting
changes can also
affect the longevity
of batteries and our
battery life
estimations have
been calculated in a
stabilized lighting
environment.
The official operating temperature of our cameras is -4°F~122°F (-20°C~50°C) however many of our customers have had success filming long term projects in locations such as Siberia and Dubai. If you are in an environment with extreme temperatures it might affect the battery life of your camera. Make sure you are using high quality batteries which have been made to withstand the temperatures in your environment. Low quality batteries are unable to withstand extreme temperatures and using them will result in drastically lower battery lives.
Files
can be downloaded by
connecting your
camera to your
computer using a
micro USB cable or
inserting your SD
card into your
computer.
If you are
using a Mac computer
you may need to
download a video
player called VLC,
HandBrake or
something similar
because AVI files
cannot be opened by
Mac computers. In
some cases your Mac
computer will
auto-convert files
to MOV format and
auto-play in
QuickTime.
VLC
can be downloaded here.
HandBrake
can be downloaded here.
If
you are still having
issues opening your
video files contact
customer service at:
customerservice@brinno.com
If
you are using a Mac
computer you may
need to download a
video player called
VLC, HandBrake or
something similar
because AVI files
cannot be opened by
Mac computers. In
some cases your Mac
computer will
auto-convert files
to MOV format and
auto-play in
QuickTime.
VLC
can be downloaded here.
HandBrake
can be downloaded here.
If
you are still having
issues opening your
video files contact
customer service at:
customerservice@brinno.com.
Your
camera is only
compatible with SD
cards up to 32GB. If
you insert a card
that is larger than
32GB you will get
the “SD Card Error”
message.
Brinno
cameras need their
SD cards in FAT32
format. Format your
card in your camera
by using the
formatting prompts
or use your computer
to reformat your
card to
FAT32.
If the
SD card you are
inserting is the
correct size and you
are still getting
the message that
could be a sign that
the SD card you are
using is damaged.
Please try using
another SD card. In
the case where you
continue to get the
same error message
even when replacing
your card, the SD
slot might be
damaged. Please
contact our customer
service team
at: customerservice@brinno.com.
A
timer can be set up
through your camera
menu and you can
choose required
filming
times.
If you
set a timer your
camera will produce
one time lapse video
per day whereas
without a timer your
camera will
continuously create
a file until it
reaches 2GB. The
maximum file size
for our cameras is
2GB.
You
can use any free
video editing
software that comes
on your computer. If
you are using a
Windows computer the
Video Editor app on
your computer will
work fine. With Mac
computers you may
need to convert the
files to MP4 or MOV.
If your computer
does not
auto-convert the
files you will need
to use the
application VLC,
HandBrake or another
file converting
software and then
combine the files
using iMovie.
VLC can be
downloaded here.
HandBrake
can be downloaded here.
For
more complicated
editing, Adobe
Premier Pro and
other professional
editing software can
be used.
In rare cases an issue might occur with the auto-save function. To avoid these types of issues make sure you always use new batteries that are fully charged and even if you are using external power always use batteries as a backup.
Our
cameras have been
designed to
auto-combine photos
into AVI time lapse
videos. If you
require individual
JPGs you can use the
Brinno Video Player
to convert your AVI
files into
JPGs.
Brinno
Video Player can be
downloaded here
– For Windows
computers ONLY
To
save a single JPG go
File -> Save
Current. If you
would like to
convert your entire
video to JPGs go
File ->
Export.
The LED light on the front of your camera will blink Green every time it captures an image. If your capture interval is set to 30 seconds, the light will blink every 30 seconds to indicate that the camera is recording.
No, please only use regular SD cards with your Brinno camera otherwise they might malfunction and not record.
Yes, the time stamp can be removed through your camera’s settings.
No, none of our cameras are capable of livestreaming.
No, none of our cameras are capable of recording sound.
Yes, your camera is capable of having night vision however you will need to install an IR 850nm illuminator.
Yes, it is waterproof and has a water resistance rating of IPX4. The IPX4 rating means that it is protected from splashes of water from all directions making it resistant to most normal weather conditions including rain.
If
you use a MacOS and
want to use Premiere
Pro to edit your
footage, you will
need to download a
video converter such
as VLC, HandBrake,
or Any Video
Converter to convert
your footage from
AVI to mp4. After
converting your
video you can use
Premiere
Pro.
Any
Video Converter can
be downloaded here.
VLC
can be downloaded here.
HandBrake
can be downloaded here.
If
you have any
questions, send us
an email at:customerservice@brinno.com